ABOUT
Sky Suites
At Sky Suites, we pride ourselves on providing a personalized and bespoke service to our guests. Our knowledgeable and attentive team are on hand to offer insider tips and advice on the best local activities and attractions, as well as provide assistance with any requests or requirements you may have during your stay.
Whether you are seeking a romantic getaway, a family vacation, or an adventure-filled trip, Sky Suites at Lake Pukaki offers the perfect base from which to explore the stunning surrounds of the Mackenzie District. From hiking and cycling to skiing and stargazing, there is something for everyone to enjoy. We look forward to welcoming you to Sky Suites at Lake Pukaki and sharing with you the beauty and wonder of this truly special part of New Zealand.
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Terms and Conditions Sky Suites
Sky Suites 48-Hour Cancellation Policy
At Sky Suites, we understand that plans can change. To accommodate our guests, we offer a flexible cancellation policy. Please review the following terms and conditions:
- Cancellation Window: Guests may cancel their reservation up to 48 hours before the scheduled check-in time without incurring any cancellation fees.
- Full Refund: Cancellations made within this 48-hour window will receive a full refund of any deposits or payments made.
- Late Cancellations: Cancellations made less than 48 hours before the scheduled check-in time will incur a cancellation fee equivalent to the cost of one night’s stay.
- No-Shows: Guests who do not cancel their reservation and fail to check in will be charged for one night’s stay.
- Modification of Reservation: Guests wishing to modify their reservation dates within 48 hours of the scheduled check-in time may do so subject to availability and may incur additional charges.
- Special Offers and Non-Refundable Rates: Reservations made under special offers, promotions, or non-refundable rates may have different cancellation terms. Please refer to the specific terms and conditions of these offers at the time of booking.
- Force Majeure: In the event of unforeseen circumstances beyond our control, such as natural disasters or other emergencies, we reserve the right to make exceptions to this policy.
To cancel or modify your reservation, please contact our customer service team at 021687907. We appreciate your understanding and look forward to welcoming you to Sky Suites.
